Shipping policy

Order Processing

All orders are processed and dispatched within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a dispatch confirmation email with live tracking the moment your order leaves our facility.

Shipping Destinations

We currently ship to the United States, Australia, Thailand, Singapore, Malaysia, the Philippines, and New Zealand. Orders cannot be delivered outside these countries at this time.

Shipping Options & Cost

United States, Australia, Singapore, Malaysia, the Philippines and New Zealand — two options at checkout:

  • Free Shipping — $0. Tracked economy line-haul with local last-mile delivery. No minimum order value and no conditions.
  • Express Shipping — $40. Priority air freight on the same tracked network, for when you need the set sooner.

Thailand

  • Free Shipping — $0. Domestic tracked courier.

Every shipment, on either service, includes a full tracking number.

Estimated Delivery Times

The times below are transit times in business days. They begin after the 1–3 business day processing window, so please add that to the figures shown.

  • United States — Free Shipping: 7–10 business days · Express Shipping: 4–6 business days
  • Australia — Free Shipping: 7–10 business days · Express Shipping: 4–6 business days
  • Singapore — Free Shipping: 7–10 business days · Express Shipping: 4–6 business days
  • Malaysia — Free Shipping: 7–10 business days · Express Shipping: 4–6 business days
  • Philippines — Free Shipping: 7–10 business days · Express Shipping: 4–6 business days
  • New Zealand — Free Shipping: 7–10 business days · Express Shipping: 4–6 business days
  • Thailand — Free Shipping: 3–7 business days

An estimated delivery date is shown next to each option at checkout before you pay.

Customs, Duties & Taxes

International orders may be subject to import duties or taxes levied by the destination country. Any such charges are the responsibility of the recipient and are not included in our pricing.

Tracking & Support

Tracking is emailed to you the moment your order is en route. Economy line-haul can stay quiet for stretches while a shipment moves between hubs, which is normal. If your tracking has not updated in over 10 business days, or your delivery has not arrived within the estimated window above, contact us at shop@hocenlub.com and we will investigate with the carrier immediately.

Address Corrections

Please verify your delivery address at checkout. If a correction is needed, contact us immediately — we can adjust the delivery address at any point before the order ships.